Canal Ético PROCOBRO

Welcome to Ethical Channel that Procobro Debt Solutions, S.L. (“Procobro”) makes it available to you to facilitate confidential communication of irregularities detected in the development of your professional activity and that may involve violations of external and internal regulations.


Procobro is firmly committed to compliance with the legislation, as well as with those commitments voluntarily assumed in the activities it carries out, rejecting any conduct that could be considered irregular or contrary to them.


To this end, in compliance with the requirements established in the Law 2/2023, of February 20, regulating the protection of people who report regulatory infractions and the fight against corruption, Procobro has enabled a communication channel where it is possible to communicate, even anonymously, any risk or non-compliance.


This Channel is part of his Internal Information System and it is essential that you are familiar with it, as well as the documents that make up and develop it: the Internal Information System Policy and the Management Procedure of the Internal Information System, the Internal Information System, documents that you can consult in the “Codes, Protocols and Procedures” tab, located above.


Procobro has appointed a System Manager, who must safeguard the correct management and processing of the communications received. The responsible Manager will ensure both the protection of the rights of the accused and the personal data contained in the communication.


For more information about the System Manager you can consult the Annex I of the Management Procedure of the Internal Information System, whose link you will find above.


Remember that complaints must relate to actions or omissions, referred to in the article 2 of Law 2/2023 as well as in the scope of application of System Management Procedure.


This Channel has a series of guaranties, among which it is worth highlighting the confidenciality and confidentiality of the identity of the complainant, the option to make anonymous complaints or the or the prohibition of retaliationor the prohibition of retaliation.


This Channel is available 24 hours a day, 365 days a year, from any device.


Procobro appreciates that you use this Channel, since with this you demonstrate your commitment to transparency, values ​​and ethical principles, generating trust and guaranteeing continuous improvement in Procobro and his environment


* To respond to complaints regarding harassment, in any of its forms, the provisions of the corresponding Action Protocol Against Harassment will be followed.



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